Refund and Cancellation Policy

Effective: [EFFECTIVE DATE]

Version 1.0

You can withdraw within 14 days. You can claim a refund for any session that didn't teach you anything within 24 hours of it ending. Unused hours can be refunded until day 90. After that, they never expire. One formula works out every refund. Nothing here reduces your legal rights as a consumer.

1. The rules at a glance

2. Your 14-day right to withdraw

You can withdraw from any purchase within 14 days, without giving a reason. Use the withdraw button in your account. It takes two steps, and we confirm by email.

When you buy, you tick a box asking for coaching to start within the 14 days. You acknowledge that you will pay in proportion for what has been delivered. Used hours are charged at the price you paid, not the full rate.

3. Learn-or-free

If a session didn't teach you anything, tell us within 24 hours of its end. We refund that session's value with no questions. If you make three or more claims in 90 days, a person reviews them.

4. Unused hours from day 15 to day 90

You can claim a refund of unused hours. Hours already used are charged at the full rate, without the pack discount.

5. Unused hours after 90 days

Hours from packs never expire. After 90 days you can move them to another coach, but we don't give a cash refund.

6. If your coach is suspended or leaves

You choose to move your hours to another coach or take a cash refund at the price you paid. This applies however old the purchase is.

7. How a refund is worked out

refund = amount paid - already refunded - charge for used hours not already refunded

The result is never below zero.

Worked example. You buy 3 hours from a coach at $50 an hour with 15% off. You pay $127.50, which is $42.50 an hour. You use 1 hour.

• Withdrawal on day 10. The used hour is charged at the price paid: $127.50 - $42.50 = $85.
• Unused-hours refund on day 30. The used hour is charged at the full rate of $50: $127.50 - $50 = $77.50.
• Used hour already refunded under learn-or-free, then withdrawal on day 10. The hour was refunded earlier at $42.50, so nothing more is charged for it: $127.50 - $42.50 already refunded - $0 = $85. In total you get $127.50 back, never more.

8. Moving hours to another coach

We move the remaining money value at the new coach's rate, in whole 30-minute blocks. Any remainder is refunded to you.

9. How refunds are paid

Refunds go back to the original payment. If a card refund fails, for example because the card is closed, we pay you another way. Refunds on a charge are frozen while a dispute is open on it, so nobody is repaid twice. A refund covering two purchases is paid as two refunds.

10. Elite subscription

Elite gives you 6 hours a month at 15% off. Each paid invoice adds that month's hours, and they lapse at the end of the month. We state this before you buy. We email a renewal reminder before each renewal that shows any unused hours. You can cancel online at any time and keep access until the paid period ends. If you haven't used any hours, ask within 48 hours of a payment and we refund it as a courtesy.

11. Rescheduling and cancelling sessions

Reschedule free at least 12 hours ahead. Under 12 hours, you can reschedule free once. After that, the hour is used.

12. What isn't covered

• Anything you paid for outside MyLoLCoach.
• Penalties imposed by Riot Games.

We don't guarantee coaching results, so an outcome you didn't reach isn't a reason for a refund by itself.

13. How to ask

Use your account, or email [email protected]. See also our Terms of Service and Reports and Complaints.