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Draft pending legal review. Company details will be added before launch.

Reports and Complaints

Effective: [EFFECTIVE DATE]

Version 1.0

Tell us if something on MyLoLCoach is wrong, whether it's illegal content, a rules breach or a problem with your purchase. A person reads every report and you get a decision with reasons.

1. How to report

Use the form at /report, or email [email protected]. You can report a coach, a student, a review, a message or a profile.

2. What to include

  • Who or what you're reporting, with a link if you have one.
  • What happened and when.
  • Why you think it breaks the law or our Community Rules and Review Policy.
  • Your contact details, so we can reply.

3. What happens next

A person reads every report. We may ask you for more detail and we may hear from the other side. We tell you our decision and the reasons. We don't make decisions with legal effects by automated means alone.

4. Appeals

If you disagree with a decision, reply to our message within 6 months. A different person looks at it again.

5. EU point of contact

Point of contact and legal representative in the EU: [to be appointed before launch]. Until then, use [email protected].

6. Consumer complaints

For problems with a purchase, email [email protected]. We aim to reply within 14 days. If we can't settle it, you keep your legal rights, including the right to go to court in the country where you live. Out-of-court options, such as an ADR body or an online mediation service, depend on the country, and we'll point you to the right one. See also our Refund and Cancellation Policy.